How 7reel Protects Your Data
We understand that your personal data is a trust placed in us. Below are the core pillars of 7reel's privacy commitment to every Malaysian player.
256-Bit SSL Encryption
All data transmitted between your device and 7reel's servers is protected with military-grade 256-bit SSL encryption. No third party can intercept or read your communications with our platform.
Secure Data Storage
Your personal data is stored on servers protected by multi-layered firewalls at certified data centres. Access to this data is granted only to 7reel staff who require it to carry out their specific duties.
Full Account Control
You have full control over the personal data in your 7reel account. You can view, update, or request deletion of your data at any time through the account panel or by contacting our support team.
No Data Selling
7reel has never sold, and will never sell, your personal data to any third party for marketing or commercial purposes. Your data is used only for the purposes you agreed to at the time of registration.
Malaysia PDPA Compliance
All data management practices at 7reel fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits to ensure these standards are upheld.
Flexible Communication Options
You can manage your marketing communication preferences at any time. Easily unsubscribe from promotional emails, SMS notifications, or all 7reel marketing communications directly from your account settings.
1. Introduction
Welcome to the 7reel Privacy Policy. This document explains how the platform 7reel ("we", "platform", "7reel") collects, uses, discloses, and protects your personal information when you use our website, mobile app, and all services we offer.
We understand that your trust is the most valuable asset of 7reel. We are therefore committed to managing your personal data responsibly, transparently, and in full compliance with all applicable laws in Malaysia, in particular the Personal Data Protection Act 2010 (PDPA).
By registering an account or using 7reel's services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Note: This Privacy Policy should be read together with Terms & Conditions 7reel, which constitutes the entire agreement between you and our platform.
2. Personal Data We Collect
7reel collects various types of information to provide Malaysian players with a secure, personalised, and high-quality service. Below are the categories of data we collect and the purposes for collecting them:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, passport | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, mobile number, residential address | Account communications, customer support, transaction verification |
| Financial Information | Payment methods, transaction history, deposit limits | Processing deposits and withdrawals in RM |
| Usage Data | Games played, betting history, session duration | Platform improvement and responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform optimisation |
| Cookie Data | Language preferences, login status, game preferences | A better, more personalised user experience |
We only collect data that is strictly necessary for the stated purposes. 7reel does not collect sensitive data such as your medical information or political views.
To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX services such as Maybank2u and CIMB Clicks, we may need to retain basic transaction information for financial record-keeping and legal compliance purposes.
3. How We Use Your Data
Personal data you provide to 7reel used solely for legitimate and transparent purposes. Below is a complete list of how we use your information:
- Account Management: Creating, verifying, and managing your 7reel account, including the KYC process required under Malaysian law.
- Transaction Processing: Processing deposits and withdrawals in MYR through supported payment methods securely and accurately.
- Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and other unauthorised activity on the 7reel platform.
- Customer Support: Responding to inquiries, resolving complaints, and providing technical support to 7reel members.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members who may need support.
- Service Improvement: Aggregated usage data is analysed to improve platform performance, introduce new games, and enhance the overall user experience.
- Marketing Communications: Sending information about promotions, bonuses, and special offers – only to members who have consented to receive such communications.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations in Malaysia, including the PDPA 2010 and anti-money laundering (AML) requirements.
Your Rights: You may withdraw your consent to receive marketing communications at any time without affecting your use of 7reel's core services. Send an email to support@7reel.net or update your preferences in your account settings.
4. Data Sharing & Disclosure
7reel does not sell your personal data to any third party. However, there are limited circumstances in which we may need to share your information with certain parties, namely:
- Payment Service Providers: Payment platform providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and Malaysian banks to securely process your financial transactions.
- Game Providers: Gaming software companies that provide slots, live casino, table games, and virtual sports on the 7reel platform – strictly to the extent necessary for game operations.
- Malaysian Authorities: Bank Negara Malaysia, the Royal Malaysia Police (PDRM), the Companies Commission of Malaysia (SSM), or any regulatory authority legally empowered to request such information.
- Identity Verification Services: Third-party KYC service providers that assist us in verifying member identities in accordance with Malaysia's anti-money laundering legal requirements.
- Analytics Services: Anonymized and aggregated data may be shared with analytics providers to help us understand usage trends and improve the platform — without revealing your identity.
All third parties that receive data from 7reel are required to handle that information in accordance with security and privacy standards equal to or higher than our own, and may only use the data for agreed purposes.
5. Data Security
7reel takes cybersecurity infrastructure seriously to safeguard every member's personal data. The technical and organisational security measures we have in place include:
- Data Encryption: All stored and transmitted data is protected with AES-256 encryption and the latest TLS 1.3 protocol.
- Two-Factor Authentication (2FA): 2FA is available and strongly encouraged for all 7reel accounts as an additional layer of security.
- 24/7 Monitoring: Our IT security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
- Internal Access Controls: Access to user data within 7reel is restricted on a strictly need-to-know basis, with full audit logs maintained.
- Penetration Testing: We conduct regular security assessments by independent security experts to identify and address any system vulnerabilities.
- Incident Response Procedure: 7reel has a comprehensive cybersecurity incident response procedure in place. Should a data breach occur that affects you, we will notify you within 72 hours.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role — use a strong password, never share your login credentials, and log out after every session, especially on shared or public devices.
6. Cookies & Tracking Technologies
7reel uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
- Essential Cookies: These cookies are required for core platform functions, such as keeping you logged in and ensuring transactions are processed correctly. They cannot be disabled.
- Performance Cookies: Collecting information on how you use the 7reel platform — pages visited, time spent, and errors encountered — to help us improve our services.
- Functional Cookies: Saving your preferences such as language, region, and display settings so you do not need to reconfigure them each time you visit the platform.
- Marketing Cookies: Used to display relevant ads and promotions based on your interests. You can opt out of these cookies through your browser settings.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some 7reel platform features.
7. Your Rights Under the PDPA
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
Right of Access
You have the right to request a copy of the personal data that 7reel holds about you. We will process this request within 21 working days.
Right to Rectification
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account panel.
Right to Withdraw Consent
You may withdraw your consent to data processing for marketing or promotional communications at any time. This withdrawal does not affect any processing that has already taken place.
Right to Restriction of Processing
In certain circumstances, you have the right to request that we restrict how we process your data — for example, while a complaint investigation is ongoing.
Right to Data Deletion
You may request the deletion of your personal data upon account closure, subject to any applicable record-keeping obligations under Malaysian law.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
To exercise any of the rights above, please contact 7reel's Data Protection Officer by email at privacy@7reel.net stating the type of request and your account details.
8. Data Retention Period
7reel retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. General guidelines on retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Ongoing account management |
| Financial transaction records | 7 years after transaction | Malaysian legal and tax requirements |
| KYC verification documents | 5 years after account closure | AML compliance and regulatory requirements |
| Support communication logs | 3 years | Complaint reference and service improvement |
| Cookie & analytics data | 13 months | Platform usage trend analysis |
Once the retention period expires, data will be securely deleted or anonymised in accordance with 7reel's approved internal procedures.
9. Changes to the Privacy Policy
7reel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or platform service enhancements.
When we make significant changes to this Privacy Policy, we will:
- Updating the "Last Updated" date displayed at the top of this page;
- Sending a notification to your registered email at least 14 days before the changes take effect;
- Displaying a clear notice on the 7reel platform homepage regarding upcoming changes.
Your continued use of the 7reel platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data, subject to any applicable legal retention obligations.
10. Contact Our Data Protection Officer
If you have any questions or concerns, or wish to exercise your privacy rights, please contact 7reel's Data Protection Officer (DPO) through the following channels:
- Privacy Email: privacy@7reel.net
- General Support Email: support@7reel.net
- Live Chat: Available 24/7 through the 7reel platform
- FAQ: Visit our FAQ page for an immediate response
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data access or data deletion, the response period may take up to 21 working days as provided under PDPA 2010.
Complaint to JPDP: If you are not satisfied with our response, you have the right to file a formal complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for enforcing the PDPA.